PRIVACY POLICY
Last updated: September 2026
Bayview Hotel Portballintrae Ltd (“Bayview Hotel”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.
Bayview Hotel Portballintrae Ltd
2 Bayhead Road, Portballintrae, Co. Antrim, BT57 8RZ
Website: www.bayviewhotelni.com
Privacy contact: info@bayviewhotelni.com
We are the data controller responsible for your personal information under the UK GDPR and Data Protection Act 2018.
- Information we collect
We may collect information including your:
- name and contact details;
- booking and payment information;
- correspondence with us;
- dietary, accessibility and other special requirements;
- preferences relating to your stay; and
- website and technical information, including information collected through cookies.
We may also collect CCTV images when you visit the hotel.
- How we use your information
We use your information to:
- process and manage hotel bookings;
- provide accommodation and services;
- communicate with you about your booking or stay;
- process payments;
- respond to enquiries;
- provide requested dietary, accessibility or other services;
- improve our website and services;
- maintain security and operate CCTV;
- prevent fraud and crime;
- comply with legal and regulatory obligations; and
- send marketing communications where permitted by law.
We process your information where necessary to perform our contract with you, comply with legal obligations, pursue our legitimate interests or, where required, with your consent.
- Bookings and payments
Our online booking engine is provided by RoomRaccoon.
Payments may be processed through RaccoonPay.
This provider may process your personal information on our behalf in order to provide booking and payment services.
- Marketing
We may send you information about Bayview Hotel, including offers and services that may be of interest to you.
We will only send electronic marketing where permitted by law. You can unsubscribe from marketing communications at any time using the unsubscribe link in our emails or by contacting us.
We do not sell your personal information or provide it to third parties for their own marketing purposes.
- Sharing your information
We may share your information where necessary with service providers who help us operate the hotel, including booking, payment, IT, website, analytics and marketing providers.
We may also disclose information to professional advisers, government authorities, regulators or law-enforcement agencies where legally required or permitted.
Some service providers may process information outside the UK. Where this happens, we will ensure that appropriate safeguards are in place as required by applicable data protection law.
- Cookies and website tracking
Our website uses cookies and similar technologies.
We use Google Analytics, Google Tag Manager and Meta Pixel to help us understand website usage and, where applicable, measure marketing activity.
Where required, we will obtain your consent before using non-essential cookies or tracking technologies.
Further information about the cookies we use and how to manage your preferences will be provided through our cookie notice and/or Cookie Policy.
- CCTV
CCTV operates at the hotel for security, safety, crime prevention and the protection of guests, staff and property.
CCTV recordings are normally retained for 30 days unless required for an incident, investigation or legal purpose
- How long we keep your information
We generally retain hotel booking and customer records for 7 years, where appropriate for legal, accounting, tax, regulatory or business purposes.
Different information may be retained for different periods. When information is no longer required, we securely delete or dispose of it.
- Your rights
Depending on the circumstances, you have rights under data protection law to:
- access your personal information;
- have inaccurate information corrected;
- request deletion or restriction of your information;
- object to certain processing, including direct marketing;
- withdraw consent where we rely on consent; and
- request data portability where applicable.
To exercise your rights, please contact us using the details above.
- Complaints
If you have concerns about how we use your personal information, please contact us first so that we can try to resolve the issue.
You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data protection regulator.
- Changes to this policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.
Last updated: September 2026